Lenovo Services
Why choose Lenovo support service
- Providing formalised vendor back-to-back agreements to ensure and secure the highest levels of support.
- Warranty Service Upgrade to enhance the responsiveness of warranty fixes and claims and the option to extend the duration of the warranty period and enhance the responsiveness of warranty claims.
- Hardware Maintenance Post Warranty Service to guarantee full support after the warranty expiration available on all Lenovo machines (System X, Switches and associated Storage)
- Flexible terms of contract
- Flexible response times (from next business day target to committed fix time)
- Managed microcode/firmware analysis and updates before problems arise which can help you balance your IT infrastructure performance against support costs ensuring you’re on a current level of microcode. Your overall system performance may be improved, and this enhanced high availability can improve the continuity of your business operations. Ultimately, providing proactive rather than reactive service helps ensure the best possible experience for you.
- Supporting compliance by protecting sensitive data with our hard drive retention facility.
- Escalate reported hardware failures to appropriate 2nd and 3rd level support where project field office resources will assist in problem determination and resolution, product compatibility and interoperability questions as well as troubleshooting and solving Microcode/Firmware issues related to Lenovo products.
LENOVO INFRASTRUCTURE SOLUTIONS GROUP
Services
Lenovo delivers an end-to-end portfolio of computer, storage and networking capabilities that seamlessly integrate and interoperate with any environment. Lenovo Services expertise offers reliability, security, high satisfaction and strategic relationships across every phase of the IT lifecycle and can help clients get the most from their technology investment.
ISG products:
X-series servers (system x)
ThinkSystem (ThinkServers)
OEM Storages
Service Availability
Onsite Support
Remote support
ISG Lenovo Services
Lenovo Part Number Services (Servicepac)
Lenovo Service Agreement (LSA)
ISG Service offerings
Warranty Extensions and Upgrades (WSU)
Post Warranty Services (PW)
ISG Extended Service Offerings
Enterprise Software Support (ESS)
Premier Support
Your Drive Your Data (YDYD)
Microcode Services
Lenovo Professional Services
Technical Account Manager Service (TAM)
ISG Service Levels
9/5 On-site Next Business Day (NBD)
9/5 On-site Same Business Day with 4hours response (SBD)
24/7 On-site Same Business Day with 4 hours response (SBD)
24/7 48 hours Committed Service Repair (CSR)
24/7 24 hours Committed Service Repair (CSR)
24/7 12 hours Committed Service Repair (CSR)
24/7 8 hours Committed Service Repair (CSR)
24/7 6 hours Committed Service Repair (CSR)