Africaplus Direct International in essence
Africaplus Direct International Ltd is an Authorised Distributor of IBM Services and an inside sales arm for Lenovo Services, and has expanded its operation across the Indian Ocean Islands, the African continent and the Middle East, including Pakistan and Turkey. We also provide network cabling solutions, related products and a unique cloud based application.
- A variety of Vendor Support Services resold via our Business Partners that include the Lenovo Services Agreement (LSA), IBM and Lenovo Multi-Vendor Services, IBM ServiceSuite (SSU), IBM Services Agreement (ISA) and Lenovo Servicepac;
- Pricing and contract issuing services as well as registration of contracts;
- Full opportunity management with the respective Vendors;
- Full contract management services for our Business Partners;
- Call-logging assistance achieved through redirecting our Business Partners and their customers towards the Vendor’s service delivery;
- A call logging system for severity 1 calls and critical situations that provides assistance to our Business Partners by escalating to the vendors;
- Subject matter expertise to assist our Business Partners in designing an optimum Services Solution for their End Users; and
- A dedicated team of skilled personnel with a 100% focus on high quality support to our Business Partners and their End Users.
Africaplus Direct SA (Pty) Ltd is a Level 2 B-BBEE Contributor
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Our Business Partner Portal makes your life easier than ever by allowing you to keep track of hardware inventory, warranty services, hardware and software services coverage and other support services.
Trust – Be transparent, reliable and consistent
Integrity – Abide by our morals and ethics
Reputation- Continuously provide quality service
The unique benefit that we offer to our Business Partners and their customers is our long standing subject matter expertise and experience on the vendor’s Technical Support Services throughout the territories supported. We strive to be effective and consistent in all our actions and that is the cornerstone of our business in Africa, the Middle East, Turkey, Pakistan and Indian Ocean Islands. We will continue to provide support services that live up to our Business Partners and their customers’ expectations now and in the future. We are committed to your goals and will continue delivering a world class service.