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07/11/2022
Authorised Distributor of Lenovo ISG, Scale Computing Platform, Maxava and Tegsoft
We distribute infrastructure solutions for Lenovo, Scale Computing and Maxava as well as the Tegsoft Contact Centre across Africa, Middle East & the Indian Subcontinent
Distributor of IBM, Lenovo and Multi-Platform Support Services
We specialise in IBM, Lenovo and MPS offerings
Feel free to contact us for more details.
OUR PARTNERS
Africaplus Direct International
In Essence
Africaplus Direct International Ltd is an Authorised Distributor of Lenovo Infrastructure Solutions and Services as well as IBM Services. We are an inside sales arm for Lenovo Services, and have expanded our operation across the Indian Ocean Islands, the African continent, the Middle East, including Pakistan and Turkey and the Indian Subcontinnent.
In addition, we partnered with Scale Computing to distribute Scale Computing solutions across the region.
We also added Tegsoft, an all-in-one communication platform, to our portfolio to further our diversification and footprint in the region.
We also partnered with Maxava to distribute their critical solutions across the region.
We also provide network cabling solutions, related products and a unique cloud-based application.
WHAT WE OFFER
Services
- A variety of Vendor Support Services resold via our Business Partners that include the IBM and Lenovo Multi-Vendor Services, IBM Technology Support Services (TSS), Lenovo Services Agreement (LSA) and Lenovo Servicepac.
- Pricing and contract issuing services as well as registration of contracts.
- Full opportunity management with the respective Vendors.
- Full contract management services for our Business Partners.
- Call-logging assistance achieved through redirecting our Business Partners and their customers towards the Vendor’s service delivery.
- A call logging system for severity 1 calls and critical situations that provides assistance to our Business Partners by escalating to the vendors.
- Subject matter expertise to assist our Business Partners in designing an optimum Services Solution for their End Users.
- A dedicated team of skilled personnel with a 100% focus on high quality support to our Business Partners and their End Users.
Infrastructure & Solutions
- Assistance to business partners in understanding and building configurations.
- Support of business partners to understand the customer requirements and build solutions.
- Training of business partners on our product portfolio offerings.
- Regular webinars to share latest information on the technology.
- Weekly communication to highlight the upcoming trainings and special offerings.
Our Values
TRUST
Be transparent, reliable and consistent
INTEGRITY
Abide by our morals and ethics
REPUTATION
Continuously provide quality service
Stay In Control
Our Business Partner Portal makes your life easier than ever by allowing you to keep track of machines, warranty services, services coverage and other support services.
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