Wednesday Whisper December 2, 2020
Africaplus Direct International
Africaplus Direct International Ltd is an Authorised Distributor of Lenovo Data Center Infrastructure, Solutions and Services as well as IBM Services. We are an inside sales arm for Lenovo Services, and have expanded our operation across the Indian Ocean Islands, the African continent and the Middle East, including Pakistan and Turkey. We also provide network cabling solutions, related products and a unique cloud-based application.
WHAT WE OFFER
- A variety of Vendor Support Services resold via our Business Partners that include the IBM and Lenovo Multi-Vendor Services, IBM Technology Support Services (TSS), Lenovo Services Agreement (LSA) and Lenovo Servicepac.
- Pricing and contract issuing services as well as registration of contracts.
- Full opportunity management with the respective Vendors.
- Full contract management services for our Business Partners.
- Call-logging assistance achieved through redirecting our Business Partners and their customers towards the Vendor’s service delivery.
- A call logging system for severity 1 calls and critical situations that provides assistance to our Business Partners by escalating to the vendors.
- Subject matter expertise to assist our Business Partners in designing an optimum Services Solution for their End Users.
- A dedicated team of skilled personnel with a 100% focus on high quality support to our Business Partners and their End Users.
Stay In Control
Our Business Partner Portal makes your life easier than ever by allowing you to keep track of machines, warranty services, services coverage and other support services.
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